Welcome to Mobile Meals, We are happy to have you on board and look foward to providing you with yummy, fresh dinners.
Below is just some information on how we work.
1.DELIVERY: Meals are delivered between 9.00am and 1.00pm. What time we get to your house will depend on where you live. Your delivery time should stay the same each day. If for any reason a meal that was ordered for that day has not arrived by 2.00 pm.
please call us.
2.HEATING: Your fresh meal will arrive cold ready for reheating at you leisure.
For OVEN heating we recommend you preheat the oven to 180 celsius, remove the glad wrap and cover with tin foil, place in the oven for at least 15 minutes.
For MICROWAVE heating we recommend at least 3 minutes on high. Check and if not hot enough, continue heating at 1 minute intervals until hot. Not all microwaves are the same.
3.PLATES: Your driver will pickup your empty plate the next time they call with a meal. Can you please have this reasonably clean and ready when your driver arrives. If for any reason you no longer require meals please let us know so we can call and pick up your last plate. Our plates are marked on the under side.
Plates are sterilized each time they are returned to our kitchen.
4.PAYMENT: You will receive a Mobile Meals specialty calendar each month which your meals and payments will be recorded on. This can be kept as a form of statement. Please keep this calendar handy so your driver can keep accurate records for you. Accounts are payable on Fridays or the last day of the weeks that you get a meal. You can pay for your meals either by cheque, cash, eftpos or internet banking. Our account number is 03 0703 0045205 000
5.AWAY FROM HOME: If for any reason you are going to be away from home at time of delivery, alternative options are available.
6.ORDERING: You can pre order your dinners and have a standing order for set days (this makes it easier for us) or you can just ring if you want one. If you need one delivered on the same day you will need to phone the order in by 7.00am that morning. If you choose to order first thing in the morning we can not guarantee the meal you want is available but we will do our best.
7.ANSWER MACHINE: If you call us and there is no answer please leave a message when the answer machine tells you. If you are simply ringing to order a meals, please leave your name, address and what you would like and the day you would like it delivered. We apologise for any inconvenience this may cause you, but we could be out delivering or picking up groceries. Once again if you don't receive a meal on the day you were expecting it by 2.00pm please call us.
8.WEEKENDS: We do not deliver Saturday or Sunday. If you require meals for these days we can provide them on the Friday.
9.PUBLIC HOLIDAYS: We do not delivery on public holidays, However we can provide a meal prior in a takeaway container that you can freeze to use on this day. Please advise your driver in advance, if you require this service.
10. We will endeavour to provide you with the meal you have chosen, however if for any reason this can not be done we will provide you with an alternative that we know you will enjoy.
11. Special dietary requirements, such as gluten free, vegetarian, etc can be provided, just call Coral to discuss the options.
12. As you can imagine our drivers are very busy and have a lot of people to delivery meals to, especially on Fridays, to make it easier for your driver, could you please have your order and method of payment ready.
13. If there is anything about our service or meals that you are not happy with, please do let us know. Your feed back is very important to us and we want your experience with us to be SIMPLY THE BEST.